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Consumer & Contract — Complaint Letter

Faulty goods or a poor service? We check your rights under the Consumer Rights Act 2022, the 30-day right to reject and Small Claims eligibility, then draft a formal complaint demanding a remedy.

The complaint
You (consumer)
Trader / business
Purchase details

Which document do you need?

Consumer rights — your process

Under the Consumer Rights Act 2022, goods must be right and services done properly — and there is a cheap route to enforce it. Here is how.

  1. 1

    Know your right

    Goods must be of satisfactory quality, fit for purpose and as described; services must be provided with reasonable care and skill. (Consumer Rights Act 2022)

  2. 2

    The 30-day right to reject

    30 days

    For faulty goods, you have a short-term right to reject them for a full refund within 30 days of purchase.

  3. 3

    After 30 days

    You can still require a repair or replacement — and a refund if that fails.

  4. 4

    Enforcing it

    ≤ €2,000

    If the trader won't resolve it, a claim up to €2,000 can be brought cheaply through the Small Claims Procedure — no solicitor needed. Above €2,000, ordinary District/Circuit Court proceedings apply. This tool drafts your complaint.

General information from Irish consumer law — not legal advice. More at ccpc.ie.